Refund policy
Return and Refund Policy
Last updated: April 4, 2026
At Sunday Moss, all of our sea moss products are made fresh to order. Because of the perishable nature of our products, we have the following return and refund policy in place.
General Policy
Due to the nature of our fresh, handmade products, we are unable to accept returns or offer refunds for change of mind, incorrect ordering, or personal preference. Once your order has been prepared and shipped, it cannot be cancelled.
Damaged, Spoiled, or Incorrect Orders
If your order arrives damaged, spoiled, or you receive the wrong item, we will gladly provide a full replacement or refund. To be eligible, you must:
- Contact us within 48 hours of receiving your order
- Provide photos clearly showing the issue (damaged packaging, spoiled product, or incorrect item received)
- Include your order number in your message
Once we review your claim, we will arrange a replacement shipment or issue a refund to your original payment method within 5-7 business days.
Lost or Missing Orders
If your order has not arrived within the expected delivery window and tracking shows it as delivered, please contact us within 48 hours. We will work with the shipping carrier to investigate and resolve the issue.
Non-Refundable Items
The following are not eligible for refunds or replacements:
- Orders where the customer provided an incorrect shipping address
- Products that have been opened and partially consumed
- Issues reported more than 48 hours after delivery
Subscription Orders
For subscription orders, please refer to our Subscription Cancellation Policy. If a subscription order arrives damaged or incorrect, the same replacement and refund policy above applies.
How to Request a Refund or Replacement
To submit a claim, please contact us with your order number, a description of the issue, and supporting photos:
- Email: info@sundaymoss.com
- Instagram: @itssundaymoss
We aim to respond to all claims within 24 hours.